Since I updated my Windows operating system, the automatic protection in Panda Titanium Antivirus 2004 won't load, why?
After updating your operating system to a newer version of Windows, the automatic protection might not load.
This is due to the fact that when migrating to a more modern operating system, systems files that are needed by the antivirus are modified.
For the Panda Titanium Antivirus 2004 automatic protection to return to normal, you need to uninstall and install the product again by following the instructions below:
- In order to uninstall the product, click on the Windows Start button.
- Select Programs .
- Select Panda Titanium Antivirus 2004 .
- Click on Uninstall .
- You will then be prompted to restart the computer.
- When the computer has been restarted, install the antivirus again.
If you do not have the program CD-ROM, you can download the latest version of Panda Titanium Antivirus 2004 from the download area of our website. For more information about how to download the latest version of Panda Titanium Antivirus 2004, click here . - Follow the instructions indicated during installation.
When you reach the product registration window, select the option No , I'll do it later , as your product has already been registered and you do not need to register it again. - Once you have carried out these steps, the Panda Titanium Antivirus 2004 automatic protection will correctly load when Windows starts.
- In order to complete the process, enter your user name and password in the Update tab, in the Update settings section. When you have done this, the antivirus will automatically update itself.
On downloading a file from Panda Software website, I am not prompted to enter a user name and password, and a web page called ‘Problems accessing updates?' is opened. What should I do?
The reason your computer does not prompt you to enter your user name and password on downloading files from the Panda Software website could be the settings of Internet Explorer.
Solution
The steps for configuring Internet Explorer to prompt you to enter your user name and password are the following:
- Open a window in Internet Explorer.
- Click Tools and select Internet Options .
- In Internet Options , select the Security tab.
- Select Internet and click Custom Level or Customize .
- Once you have accessed this option, click on Automatic logon only in Intranet zone or Prompt for user name and password .
Once it Internet Explorer is configured, you will be prompt for a user name and password when downloading any file from our website, if necessary.
My Panda Titanium Antivirus 2004 doesn't update automatically. Why not?
How to configure the Titanium 2004 settings
- Open Panda Titanium Antivirus 2004 by clicking on Start , selecting Programs and clicking on Panda Titanium Antivirus 2004 .
- Click on the Settings menu and select Internet access settings . The Connection to the Internet via proxy server option must only be enabled and configured if you access the Internet through a proxy server in a computer network.
If your computer or computers are not connected to a network, this option must be disabled. - Check that your user name and password are correct.
Remember you have to enter them the way they were sent to you from Panda Software, respecting capital letters and lower case letters and without blank spaces.
If you want more information about registration, click here .
NOTE: If you have a subscription version or if you have purchase the product from our online store, you do not need to register, as your registered user details will be automatically sent to you.
If you have forgotten your user details, click here to access the Password reminder.
It is also possible that you are not connected to the Internet for the time needed for Panda Antivirus Titanium 2004 to carry out the automatic update. In order to be able to solve it, open manually a connection to the Internet and use the option Update the Antivirus Now!